Which of the following best describes the service transition phase of the Information Technology Infrastructure Library (ITIL)?
a. It involves understanding who the IT customers are, the service offerings required to meet their needs, and the IT capabilities and resources required to develop and successfully execute these offerings.
b. It involves following the design to build, test, and move into production the services that will meet customer expectations.
c. It ensures that the new and/or changed services are designed effectively to meet customer expectations.
d. It provides a means for an IT organization to measure and improve the service levels, the technology, and the efficiency and effectiveness of processes used in the overall management of services.
b. It involves following the design to build, test, and move into production the services that will meet customer expectations.
Service transition involves following the design to build, test, and move into production the services that will meet customer expectations. It is the phase next to the service design phase.
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