Toyota was the standard of the auto industry for years because of their shared philosophy of kaizen, which is a philosophy of ____

a. Continuous evaluation
b. Expecting excellence
c. Continuous improvement
d. Learning from failure


c. Continuous improvement

Communication & Mass Media

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The introduction of a speech should

A) have a clear purpose and message. B) gain attention, state the thesis, and preview the main points. C) exhibit ethos, pathos, and logos. D) use a variety of supporting materials. E) include an announcement of your name and topic.

Communication & Mass Media

According to the three-part model developed by Stephen Toulmin, which of the following is true of support?

a. It is usually not implied by a speaker. b. It includes observations relating to what is stated in the claim. c. It is always implied and almost never verbalized. d. It forms the conclusion of a speaker’s argument.

Communication & Mass Media

List the three areas that constitute sexual harassment. Discuss why it is important to follow all guidelines regarding sexual harassment in the workplace

What will be an ideal response?

Communication & Mass Media

An audience assesses a speaker ________

A) even before s/he utters a word B) after a significant point has been made C) only after the entire speech has been completed D) none of the above

Communication & Mass Media