When a company decides to change to a customer oriented focus, all of the management at every level needs to support the change, or it will likely be less effective

Indicate whether the statement is true or false.


TRUE

Communication & Mass Media

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When discussing subjects that have natural or customary divisions, which speech design is

most useful? A) comparative B) categorical C) sequential D) spatial

Communication & Mass Media

Why is it not a good idea to try to eliminate your public speaking nervousness?

What will be an ideal response?

Communication & Mass Media

Overall, effective presentational skills hinge mostly on which two skills?

A. Manipulation skills and style B. Language style and delivery C. Research and believability D. Humor and knowledge

Communication & Mass Media

List three ways of dodging the issue in a persuasive interview. Give examples of each.

What will be an ideal response?

Communication & Mass Media