In developing a service blueprint, The Flower Shop has outlined each step in the delivery process of the service it provides. Which characteristic of services is The Flower Shop attempting to minimize?
What will be an ideal response?
By developing a service blueprint, Beth's Inc. is making an attempt to reduce the variability of the service. Because the quality of services depends on who provides them, when and where, and to whom, services are highly variable. A service blueprint will standardize the entire service process.
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What are the two basic shopping goals and how can the impact of a store's environment influence the customer's shopping goals?
What will be an ideal response?
Julie Collins recently invested in a project that promised an internal rate of return of 15 percent. If the project has an expected annual cash inflow of $12,000 for six years, with no salvage value, how much did Julie pay for the project? Present value tables or a financial calculator are required
a. $35,000 b. $45,414 c. $72,000 d. $31,708
A common carrier is held liable if it is found transporting goods that pose a menace to health
Indicate whether the statement is true or false
How many different samples of size 3 can be taken from a finite population of size 10?
a. 30 b. 1,000 c. 720 d. 120