What are the two primary ways we use our posture to communicate?
a. upright and slumped
b. open and closed
c. consciously and unconsciously
d. to protect or embrace
Answer: b
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During a team meeting, Ashley tried to emphasize the issues that most members had similar views to. Furthermore, she actively tried to avoid any point of discussion that could have led to disagreements among the members
Ashley attempted to find a common ground where the goals of each member overlapped. Which principle of conflict management is illustrated in this scenario? a) Focus on shared interest b) Separate the people from the problem c) Generate many options to solve problems d) Base decisions on objective criteria
The Joneses refers to their family as "a three-ring circus" since the three children are all active in extracurricular activities and both parents enjoy participating in their golf and softball leagues. This is an example of which of the following?
A. family ritual B. family theme C. family metaphor D. family myth
"Collaborative" means:
A. an interactional communication process. B. a mutual creation and sharing of meanings. C. working independently. D. All of the answers are correct.
Richa, a member of the creative writing team at Spartan Corp, promised her supervisor, Sid, she would deliver her assignment by Tuesday. When she failed to do so, Sid got frustrated andwrote a mail to their project manager
In the email, he used phrases such as "not dedicated enough" and "ineffectual" to describe Richa, but before he sent the mail, Sid reread it and realized it was too insensitive. What should Sid do next, and why? a. Sid should delete the portions of the mail that contained personal attacks on Richa; this ensures Sid comes across as a responsible person. b. Sid should prove Richa's incompetence by including the entire chronology of the communications between him and Richa; this ensures all the information is available. c. Sid should check for correctness in information, grammar, and spelling; this ensures Sid is perceived to be a thorough professional. d. Sid should make the email as lengthy as possible; this ensures the manager gets a detailed version of the events.