The goal of the ______ approach is to build healthy relationships, improve communication between parties, create understanding, and promote healthy communities.

A. balanced
B. problem-solving
C. functional
D. transformative


D. transformative

Communication & Mass Media

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When Walter assumes he knows exactly what his wife is going to say and decides there is no need to listen to her, he is engaging in __________.

A. premature judgment B. biased behavior C. argumentation D. nonverbal listening

Communication & Mass Media

CHOOSE ALL THAT APPLY. Select the phases in Aubrey Fisher’s model.

a. Emergence b. Conflict c. Confusion d. Supplementing

Communication & Mass Media

What is a brief,typically informal written messageto other employeeswithin a company?

a. Memo b. Business letter c. Progress report d. Proposal

Communication & Mass Media

Rescheduled commercials are called:

a. make-ups b. make goods c. replays d. all of these e. none of these

Communication & Mass Media