Empty phrases, such as, "Now let me see…," are effective ways for a support agent to fill pauses in a conversation.

Answer the following statement true (T) or false (F)


False

Computer Science & Information Technology

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Use case levels describe how global or detailed the use case description is. Levels are:

What will be an ideal response?

Computer Science & Information Technology

Hyperlinks are usually represented by words with colored letters and underlines or images. _________________________

Answer the following statement true (T) or false (F)

Computer Science & Information Technology

The item marked 3 in the accompanying figure is the ____ layer thumbnail.

a. baseline b. effect c. text d. character

Computer Science & Information Technology

In information security, what can constitute a loss?

A. theft of information B. a delay in transmitting information that results in a financial penalty C. the loss of good will or a reputation D. all of the above

Computer Science & Information Technology