List three sources of customer expectations that are market-controlled factors.
What will be an ideal response?
Pricing, advertising, sales promises.
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Which of the following is the best audit procedure for the discovery of damaged merchandise in an entity's ending inventory?
A. Review the management's inventory representation letter for accuracy. B. Observe the condition of merchandise and raw materials during the entity's physical inventory count. C. Test overall fairness of inventory values by comparing the company's turnover ratio with the industry average. D. Compare the physical quantities of slow-moving items with corresponding quantities of the prior year.
Directories are helpful for identifying manufacturers operating in your market, for compiling names and addresses of associations in your sales territory, or for verifying names and addresses of prospective customers who carry a specific job title
Indicate whether the statement is true or false
Which of the following is not an attribute studied as part of the SERVQUALmeasure?
a. accuracy b. tangibles c. empathy d. assurance
Consider the following two activities: (1 ) performing warranty work, cost: $60,000. The warranty cost of the most efficient competitor is $10,000. (2 ) Purchasing components, cost: $100,000 (5,000 purchase orders). A study reveals that the most efficient level would use 2,500 purchase orders and entail a cost of $55,000. What is the nonvalue-added cost?
A) $55,000 B) $60,000 C) $45,000 D) $100,000