Under what conditions is each of the five conflict-management styles appropriate?
What will be an ideal response?
Answers will vary.
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After finishing a lecture on thermodynamics, Arleen compliments Dr. Phen by saying, "Sir, that was a ‘bad' lecture," to which Dr
Phen responds, "Why, what was wrong with it?" Which of the following statements about communication best illustrate Dr. Phen's response? A) The ability to communicate is learned. B) Communication is a good thing. C) Meanings are in people. D) More communication would solve the problem. E) Words have meaning.
Which is the technique to use in your introduction to build rapport with your listeners?
A. Establish credibility B. Flatter our audience C. Use humor D. All of these
Group members adapt to the different rules for communication, or code switch, when the context of the social system changes. Ways to code switch include
A. using terminology that one is comfortable with. B. incorporating your personal style. C. quantifying when possible. D. blending your personal style with that of the group. E. adopting the rules of communicating in that group.
Inappropriate conduct for interviewing a source for your speech would include
A. gaining entry by revealing your purpose: to secure information for your speech. B. recording information on a recorder and with notes whether or not the interviewee knows about the recorder. C. using prepared questions for the interview to gain specific information for your speech. D. taking only the time requested unless the interviewee wishes to extend the time.