In the struggle to control the service interaction, the manager's position is
a. the customer is always right.
b. a good worker should always be supported.
c. might makes right.
d. the customer should be happy but the interaction should not take too long.
e. damn the torpedoes, full speed ahead!
d
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According to Meadows, Meadows, and Randers, which of the following is necessary to allow for a sustainable world throughout the twenty-first century?
a. every couple in the world limiting itself to two children b. every nation in the world providing a standard of living for its citizens that is equivalent to that enjoyed in the United States c. the development of fusion energy d. every nation in the world adopting the energy consumption practices of the United States
That the members of an Italian family believe that they are "supposed to have a zest for celebrating, loving and fighting" is an example of
a. a family theme influenced by social class standing b. a family theme grounded in an ethnic tradition c. a family theme that has no consequences for family dynamics d. a family theme that has little impact on the personal identities of family members.
The competence and environmental press approach, the preventive and corrective proactivity model (PCP), and the stress and coping framework all agree that
A. the person is the most critical factor. B. the environment is the most critical factor. C. one type of environment can serve all older peoples' needs adequately. D. no one environment meets everyone's needs.
The conflict perspective focuses on the unintended consequences of social patterns
a. True b. False Indicate whether the statement is true or false