Which of the following illustrates the concept of emotional labor?
A. a salesman smiling after earning a huge commission
B. a receptionist forcing a smile with a client who is being rude
C. a teacher who loves his job and is happy while at work
D. a server at a restaurant becoming irate at a customer for spilling a drink
Answer: B
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Mexico's age structure gives it a population momentum over other nations with a similar population because of its increased number of people in the childbearing age category
Indicate whether the statement is true or false
A major criticism of the conflict perspective of sports is that it
a. does not recognize the positive contributions of sports to society. b. only looks at the contributions, not the negative aspects of sports. c. is focuses too much on socialization and social interaction. d. is overlooks the fact that sports are a mirror of society. e. overlooks the role of race and gender in sports.
Many of the rites of passage people go through today are based on age norms established by ________, such as defining an adult as eighteen years old.
a. the mass media b. the government c. schools d. religion
process whereby social workers engage a client, assess issues, identify strengths and problems, establish a plan of action, implement the plan, evaluate its effects, and finally terminate the process
What will be an ideal response?