Developing an open line of communication can help the office with malpractice lawsuits. What is not a recommendation to improve communication?
A. Develop good listening skills and nonverbal communication.
B. Use a live person to answer phone calls.
C. Set aside time to answer and return phone calls and emails.
D. Thoroughly explain illnesses and treatment options.
E. Avoid statements that could be construed as an admission of fault.
B. Use a live person to answer phone calls.
While a live person answering the phone would increase customer service, it may not have a direct impact on decreasing the risk of a possible malpractice lawsuit.
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