Which is a technique that service desks can use to ensure that e-mail communications are handled efficiently and effectively?
A. Provide analysts with e-mail etiquette training and guidance.
B. Ensure that all customers are using the same e-mail package.
C. Integrate e-mail packages and telephone systems.
D. Use e-mail routing systems.
Answer: A
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Dusty is six credits away from completing his bachelor’s degree in an online program. In his current online class, he is the one who starts the majority of threads on the discussion boards. Also, other students frequently send him e- mails asking his opinion about the best way to complete assignments. Dusty has the network role of a ______.
A. gatekeeper B. bridge C. liaison D. star
Organizations will not invest in making a product or providing a service unless it will provide a minimum return
Indicate whether the statement is true or false
Services provided by call centers are an example of ______.
A. nonstrategic services B. public services C. strategic services D. private services
How is "sovereign immunity" interpreted under U.S. law today?
a. It gives absolute immunity to a foreign nation from all U.S. laws. b. It gives immunity to foreign governments for commercial activity carried on in the U.S. by the foreign government. c. It exempts the public acts of a foreign government, such as those involving diplomatic activity, from all U.S. laws. d. All of these are a part of the interpretation.