The process of determining the nature of an incoming call and deciding to whom the call should be routed is referred to as
A) telephone screening.
B) telephone triage.
C) telecommunication.
D) protocol.
A
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Five minutes after assisting a patient with his epinephrine auto-injector, you determine the patient to be getting progressively worse. The patient has a second auto-injector available; however, written protocols do not address the administration of a second dose. Which one of the following should be your next best action?
A) Request advanced life support (ALS) assistance. B) Administer the second dose of epinephrine. C) Continue to monitor the patient. D) Contact medical direction for further orders.
What was the first piece of national legislation that created the NLRB and placed unions on a more equal footing with management?
A) Wagner Act B) Landrum-Griffin Act C) Sherman Antitrust Act D) Clayton Act
What does it mean to be an "agent"?
Handwashing:
a. dries out your skin b. is not important in health care c. is the best way to prevent the spread of infection d. is a waste of time