The responsibilities of a service desk trainer or training group may include providing one-on-one training, developing and delivering training programs, and looking at statistics to determine training needs of service desk staff.
Answer the following statement true (T) or false (F)
True
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The primary disadvantage to a retailer in using diversion is:
A) additional shipping costs B) additional carrying costs C) exit fees D) slotting fees
In IBM's BANT acronym, T stands for ________
A) touch B) tempt C) team D) timeline E) turn over
Plantwide overhead rates provide a less accurate computation of factory overhead than departmental overhead rates
Indicate whether the statement is true or false
National and local unions are governed by:
A. Democratic methods in which union members elect union leaders whose actions are constrained by a constitution, by-laws, and elections. B. Autocratic methods in which a powerful leader issues mandates and orders. C. Paternalistic methods in which benevolent leaders "care for" their union members. D. Laissez-faire methods in which union members are allowed to do whatever they think is in their best interest.