List any five approaches to help reassure your customers about security of your technology.
What will be an ideal response?
Avoiding customer concerns is often as simple as communicating effectively. The following approaches help reassure your customers about the security of technology:
- Emphasize the organization policy on security and service
- Stress any participation in consumer watchdog or community organizations
- Direct customers to areas on your website that shows your digital certificate or security level
- Point out any website page that shows organization's history
- Ask only for pertinent information
- Answer questions quickly and openly
- Offer other options for data submission
- If calls are recorded, remind the customer of this, and point it out as an added layer of security
- Explain how personal information will be used or stored
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Choosing the appropriate language for the setting and the relationship is called
A) pragmatics B) syntax C) semantics D) phonemics
The quadrant model of communication styles assumes that most people:
A) understand the quadrant model well enough to choose their point on the quadrant B) fit into four discrete, unchanging categories and can be easily assessed in that category by others C) change from quadrant to quadrant somewhat regularly D) are aware of their communication style and can alter it depending on the situation E) have a relatively consistent point on both the dominance and sociability continuums
Underlining, bold type, or italics can be used to call attention to important points and terms
Indicate whether the statement is true or false
While the overall selection process is the responsibility of the HR department, line managers often make the final decision about hiring personnel into their unit.
Answer the following statement true (T) or false (F)