What do you understand by the terms ‘productive resistance’ creating conflict?
What will be an ideal response?
An acceptable answer would recognize that resistance may not be a bad thing and is a way in which policies that are not well thought out can be made better; a good answer would relate some details of the work of Courpasson et al (2012). A superior answer would relate the discussion to what happens when there is an absence of productive conflict, for instance, the Rotherham case and identify that productive resistance is often necessary if difficult for individuals.
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Studies of vehicular traffic counts are particularly important in downtown shopping areas with extensive mass transportation facilities
Indicate whether the statement is true or false
Because service firms do not inventory their output, a chase strategy is not appropriate
Indicate whether the statement is true or false
Under the normal curve, the area between z = 1 and z = -2 includes approximately ________ of the values
A) 98% B) 95% C) 85% D) 82%
You are working with a sales management consultant on ways to improve your company's sales performance. Your company sells high-end consumer products. You and the consultant agree your promotional activities need to include more direct interaction with your customers. Based on this information, which of the elements of promotion should you emphasize more?
A. Advertising B. Sales promotions C. Personal selling D. Public relations E. Discounting