The six steps of the problem-solving process are:
1. __________, 2. __________, 3. __________, 4. __________, 5. __________, 6. __________.
Fill in the blanks with correct word
define and analyze the problem; establish criteria for evaluating solutions; identify possible
solutions; evaluate solutions; select the best solution(s); test selected solution(s)
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As a speaker, you would probably use more connotative words if you wanted to
A. explain a technical concept. B. enhance your credibility. C. appear as impartial as possible. D. arouse an emotional response. E. exploit the rhythm of language.
The best way to prepare for a speech is to ________
A) relax B) not get too stressed C) practice D) outline
For a 10-minute presentation, the average listener hears 90 percent of the message
Indicate whether the statement is true or false
Role constructs in the organization stage of the perception process include social position.
a. true b. false