To greet patients and customers effectively, you should do all of the following EXCEPT:
A) Always greet your patients with a smile.
B) Look at your customer attentively.
C) Build trust and establish a personal relationship with your patient.
D) Never ask for the patient's name, because it is confidential information.
D
You might also like to view...
If a patient writes "paid in full" on a check, this means a. the medical office will not be paid for any additional costs not covered by the original check. b. the patient is not obligated to pay for any additional costs associated with that visit
c. the medical office will have some difficulty collecting any further payments from the patient for that visit. d. the bank will stop payment on the patient's account.
During a social hour at a conference for occupational therapy practitioners, an occupational therapist wants to discuss a new client and get suggestions from others at the conference. Which of the following can he or she say?
A) "I am working with a 27-year-old client who has a glioblastoma." B) "I am working with a young woman who has a glioblastoma." C) "I am working with a client who has a diagnosis of glioblastoma and is a single mom on Medicaid." D) "I am working with a client from Onamia who is 27 years old and was diagnosed with a glioblastoma."
Blood substitutes contain proteins and are thus called ____.
A. emulsions B. solutions C. suspensions D. colloids
Mad cow disease is also known as:
A. avian influenza B. bovine spongiform encephalopathy C. SARS D. Ebola