________ refers to the ease with which a person can accomplish a goal using some tool, such as a website, a mobile phone, or a kiosk
A) Usability
B) Media richness
C) Crowdsourcing
D) Backward compatibility
A
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Facial recognition technology has allowed marketers to target specific neighborhoods with alternative media advertising
Indicate whether the statement is true or false
As our awareness of our ______ communication increases, its ______ may decrease.
A. verbal; interpretive value B. nonverbal; interpretive value C. verbal; informational value D. nonverbal; informational value
According to the Help Desk Institute, about ____ percent of its members have SLAs with some or all of their customers.
A. 25 B. 33 C. 50 D. 81
______ occurs when one says or acts one way in public but feels quite differently in private.
A. Self-enhancement B. Dissonance C. Motivation D. Self-verification