Which approach to addressing resistance to change can be described as involving employees in the change?
a. Coercion
b. Participation
c. Education and communication
d. Manipulation
b. Participation
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In order to overcome connectivity issues and reduce security risks, some clients prefer to use a(n) _____ rather than the Internet to connect toapplication service providers.
Fill in the blank(s) with the appropriate word(s).
Maintaining a professional sales force accounts for major expenditures by most companies. Thus, professional selling presents a large number of career opportunities.
Answer the following statement true (T) or false (F)
Which sentence contains no writing lapses?
a. There is four factors to consider when choosing a writing style. b. The company's profits have fallen during the passed year. c. Carol and myself planned the office party. d. Have you ever visited Eric'sWeb site?
Allowing a few moments of silence in a conversation
A) conveys disrespect for the speaker. B) reduces conflict and promotes consensus. C) puts pressure on you to rebut the speaker's ideas. D) shows that you have doubts about the speaker's views. E) allows the speaker time to elaborate.