If a customer is yelling at a CSR, it is acceptable for the CSR to respond in kind.
Answer the following statement true (T) or false (F)
False
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The Park Company is affected by the following contingencies at the end of 2016: 1. Expropriation of Park's foreign assets, valued at $3,000,000, appears reasonably possible. 2. Parks' legal counsel has concluded that it is probable that the company will be required to pay damages of $500,000 in a lawsuit. 3. It appears remotely possible that a major customer will be unable to repay Parks on a
note receivable for $100,000. 4. Parks' controller estimates that $250,000 of the company's pledged receivables are likely to be uncollectible, and the lender will require Parks to honor the amounts. What total amount should Parks accrue for loss contingencies in 2016? A) $750,000 B) $850,000 C) $3,500,000 D) $3,850,000
All of the following concepts are associated with the black box approach to auditing computer applications except
a. the application need not be removed from service and tested directly b. auditors do not rely on a detailed knowledge of the application's internal logic c. the auditor reconciles previously produced output results with production input transactions d. this approach is used for complex transactions that receive input from many sources
In queuing models, if the service rate forms a Poisson distribution, then the service times have a ______.
a. binomial distribution b. positive exponential distribution c. Poisson distribution d. negative exponential distribution
Which of the following is a disadvantage of publicity?
A. lack of credibility B. low potential for word-of-mouth communication C. control over timing of publicity D. information can be inaccurate E. a perception of being endorsed by the media