Which of the following characteristics would indicate the ability to do well in a customer
service call center?
a. excellent telephone skills
b. strong computer skills or aptitude
c. ability to handle stress
d. all of the above
d
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A corporate vertical marketing system combines successive stages of production and distribution under single ownership
Indicate whether the statement is true or false
The anticipated purchase of a fixed asset for $400,000, with a useful life of 5 years and no residual value, is expected to yield total net income of $200,000 for the 5 years. The expected average rate of return on investment is 25.0%
Indicate whether the statement is true or false
The 1990 amendments to the Clean Air Act:
a. require the EPA to decide whether an SIP is complete; if it is, the EPA must approve or disapprove the plan within six months. b. attempt to halt environmental destruction caused by acid rain. c. do not permit utilities to sell their emission allowances. d. allot sulfur dioxide emission allowances to utilities based on the "bubble concept.".
The steps undertaken by organizations to attract and retain racial and ethnic minorities include all of the following EXCEPT:
A. establishing mentoring programs. B. holding minority employees accountable for meeting diversity goals. C. focusing on bringing in the best talent. D. promoting minorities to decision-making positions.