A patient tells the nurse, "I know my minister will visit me when he checks at the admissions desk and learns I'm a patient." The most facilitative response the nurse can make would be
a. "I'm sure you can count on seeing your pastor within a day or two."
b. "Because of a federal law, the hospital cannot make your name available to clergy."
c. "Clergy rarely make calls to this hospital, so your pastor may not know you're here."
d. "I can arrange for a phone so that you may call your minister and ask him to visit."
ANS: D
The correct option provides an acceptable way of notifying the minister of the patient's desire for a visit without violating HIPAA privacy standards. Telling the patient that he can count on seeing his pastor within a day or two is false reassurance. It is true that due to federal law, the hospital cannot make the patient's name available to clergy, but that statement does nothing to help the patient make contact with the minister. Telling the patient that clergy rarely make calls to the hospital offers an explanation that is probably untrue.
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