What is the variance?





A. 3

B. 7.5

C. 19

D. 38


C. 19

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Which of the following is not a recommended form of progressive discipline?

A. Verbal reprimands B. Group reprimands C. Written reprimands D. Written warnings

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Because many cultures view information as an important vehicle for change,

a. It is important to refrain from information giving with those of a different culture; that way, they will be exposed to different, more productive forms of helping b. They don't often look for professional assistance but find the information themselves c. It is important that the interviewer always be accurate about the information that is given; if it turns out to be inaccurate or not useful, the interviewer might lose face d. The interviewer may be expected to be a source of informationChapter 12

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Answer the following statement(s) true (T) or false (F)

Data mining occurs after a service has been rendered.

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Competency is defined in the text as the capacity to adjust to surrounding environmental conditions

a. True b. False

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