The communications model is an effective way to look at traditional marketing communications, but not new word-of-mouth communications
Indicate whether the statement is true or false
FALSE
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Which of the following states that supervisors' attitudes and expectations of employees and how they treat them largely determine employees' performance?
A. The halo effect B. The self-actualization theory C. The Pygmalion effect D. The expectation theory
Which measure of customer service effectiveness focuses on trends in repeat buying from current customers?
A. customer loyalty B. customer service website experience C. abandonment rates D. relationship surveys E. post-incident surveys
Employees who exhibit high organizational citizenship behavior typically provide poor customer service because they are so preoccupied with their jobs
Indicate whether the statement is true or false.
What is disaggregation?
What will be an ideal response?