List the six steps of troubleshooting as described in the chapter.

What will be an ideal response?


1. Define the problem-Write a one-sentence definition of the problem.
2. Gather information to solve the problem-What information is available through observation or testing?
3. Research the solution-Depending on your experience with resolving problems, you have a number of choices.
4. Develop an action plan-Formulate a set of steps to resolve the problem.
5. Execute the action plan-Carry out each step in the plan. Work your way through the list until the problem is resolved.
6. Test to see if the problem is resolved-Continue with the action plan until the problem is resolved.

Computer Science & Information Technology

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