Services are characterized by four key characteristics. Name and describe these four characteristics
What will be an ideal response?
The four service characteristics are intangibility, inseparability, variability, and perishability. Services are intangible: they cannot be seen, tasted, felt, heard, or smelled before they are bought. Services are inseparable: they are produced and consumed at the same time and cannot be separated from their providers, whether the providers are people or machines. Services are variable: their quality may vary greatly, depending on who provides them and when, where, and how they are provided. Services are perishable: they cannot be stored for later sale or use.
You might also like to view...
A credit memorandum for $420 (sales price of merchandise, $400; sales tax, $20) was issued to a customer for goods returned that had been purchased on account. To properly enter this transaction, Accounts Receivable would be credited for
a. $0; b. $20; c. $400; d. $420; e. none of these
Under the Model Act, who has the right to call a special meeting of the shareholders to vote on an emergency issue that cannot wait until the next annual meeting?
a. The board of directors and shareholders who own at least 10 percent of a company's stock b. Any group of shareholders that is at least 25 in number and holds 25 percent of a company's stock c. The board of directors and the CEO d. Only the board of directors
Interactivity that enables product customization alters industry structure by increasing the threat of substitutes
Indicate whether the statement is true or false
Checksums must not be used for error detection
Indicate whether the statement is true or false