Describe at least 4 characteristics of good listening (2 points) and 4 characteristics of good speaking (2 points)
What will be an ideal response
Listening: 2 points for any four of the following:
- Eye contact
- Body posture
- Verbal and nonverbal responses
- Appropriate gestures or touching
- Ask open-ended questions
- Paraphrase
- Don't try to problem-solve unless asked to
- Avoid distractions
Speaking: 2 points for any four of the following:
- Be congruent—verbal and nonverbal match
- When giving an opinion use "I" statements
- Do an appropriate amount of self disclosure
- Be specific and direct
- Repeat the message as needed
- Match the message to the audience and context
- Mirror
- Keep it simple
Students can also list information form the Oral Communication Rubric
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