Communication is defined as the intentional or unintentional process of using specific interactions to
a. gain an advantage over others in the workplace.
b. inform, persuade, and educate.
c. influence others.
d. share information and construct meaning.
Answer: d
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Indicate whether the statement is true or false
Speaking notes will include only the introduction and the conclusion of the speech
Indicate whether the statement is true or false.
Which statement is true of communication?
A. The more you communicate, the better communicator you will be. B. Good communicators are born, not made. C. Fear of speaking in public must be eliminated before you can be successful. D. Communication involves both verbal and nonverbal messages.
When conflict results because one person wants one thing and another person wants something else, it is conflict because of:
A. Power struggles B. Advocacy issues C. Chilling effect D. Different goals