Failure to acknowledge the significance of one's own behavior is known as _______
a. projection
b. minimization
c. reaction formation
d. alienation
a
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Which of the following is an example of a physician using risk management to reduce the likelihood of a malpractice lawsuit against his office?
A. removing standard office procedures manuals from employees' desks B. providing time off for employees C. providing free lunches for employees D. reducing the incidence of telephone conversations E. providing written job descriptions for employees
Which type of statistic discussed in this chapter can be used to compare two different things?
What will be an ideal response?
General filing guidelines include ____.
A. placing all file guides with the same tab position together B. storing extra office equipment in the bottom drawer of a file cabinet C. avoiding cross-referencing a file whenever possible D. allowing extra space for retrieving and replacing files E. use all uppercase letters to label files for easier reading
Which preoperative instruction is given to a patient who is scheduled for a minor surgical procedure in the medical office?
A. Tell the patient it does not matter what she wears because she will change into a gown anyway B. Avoid telling the patient of the possible risks C. Tell the patient to eat a light breakfast right before surgery D. Tell the patient to take all regular medications before surgery E. Tell the patient to bring someone to drive him or her home