Rafael visits an agent from whom he has purchased auto insurance to clarify some queries. Once the agent clarifies his queries, he asks Rafael if he has renters' insurance. After a briefing by the agent, Rafael is convinced that he needs renters' insurance and signs up for it. The agent's act of striking a second deal is an example ofÂ
A. lead hunting.
B. order giving.
C. cross selling.
D. missionary selling.
E. field-order taking.
Answer: C
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