In most cases, what is the primary goal of issues management?

a. measuring digital media velocity
b. responding to customer concerns
c. protecting a company’s reputation
d. avoiding extensive corporate litigation


c. protecting a company’s reputation

Communication & Mass Media

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We can reduce or eliminate the influence of possibly relevant variables in an experiment by

a. conducting interviews with participants b. observing participants closely c. randomly assigning participants to each experimental group d. repeating the experiment e. watching how participants change over time.

Communication & Mass Media

Changes in 2003 in FCC regulations concerning ownership of broadcast stations:

a. were intended to restrict competition. b. allowed a company to own stations that reach more than half of the U. S. population. c. allowed companies to expand the number of radio and TV stations they could own. d. have since been overturned and reversed by the FCC.

Communication & Mass Media

The emotional atmosphere or a particular state of mind we bring with us when we engage in the

act of communicating is known as the A) defensive climate. B) supportive climate. C) relationship dynamic. D) communication climate.

Communication & Mass Media

Functions of leadership in small group situations include __________

a) guiding members through the agreed-on agenda b) ignoring conflict among members c) discouraging ongoing evaluation and improvement d) promoting groupthink

Communication & Mass Media