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Question

A. ?Management decisions relating to operating or managing a law office, including financial and personnel matters.
B. Legislation regarding employer treatment of employees or applicants with infirmities or incapacities.
C. ?An allowable exception to equal employment opportunity, for example, for an employee to perform a specific job, the employee must be of a certain age, sex, or religion.
D. Legislation regarding employer treatment of employees or applicants on the basis of race, color, national origin, religion, or gender.
E. ?Counseling that focuses on the positive aspects of the employee's performance and explores alternative ways to improve his or her performance.
F. The process of determining whether the law practice is achieving its objectives, holding stakeholders accountable for their goals, and making strategy adjustments as necessary so the firm achieves its objectives.?
G. ?Creates powerful standardized templates and forms.Creates powerful standardized templates and forms.
H. ?Organizes, controls, distributes, and allows for extensive searching of electronic documents, typically in a networked environment.
I. ?Concept that requires employers to make employment-related decisions without arbitrarily discriminating against an individual. 
J. A network designed to provide, disseminate, and share confidential information with clients.
K. ?Encompasses planning, designing, controlling, and managing a law office's building or office space.?
L. ?Federal legislation that governs the use of consumer reports in all employment decisions.
M. ?Legislation that allows employees in certain circumstances to receive up to 12 work weeks of unpaid time away from their jobs for family- or health-related reasons. 
N. ?A plan or timeline of the projected begin and end dates of a project. 
O. ?Hiring, evaluating, compensating, training, and directing law office personnel.
P. ?An internal information distribution system used only by a law firm staff.
Q. ?Act of motivating or causing others to perform and achieve objectives. 
R. Administration of people and other resources to accomplish objectives. 
S. The process of setting objectives, assessing the future, and developing courses of action to achieve these objectives. 
T. ?Process of educating consumers on the quality legal services that a law office can provide. 
U.
V. A specific statement that sets out what is or is not acceptable.
W. ?A series of steps that must be followed to accomplish a task.
X. Unwelcome advances, requests for intimate favors, and other verbal or physical conduct of an intimate nature that creates an intimidating, hostile, or offensive working environment.
Y. ?A task that relates to the process of actually performing legal work for clients.
Z. ?A consistent or organized way of doing something.
. ?Management philosophy of knowing the needs of each client and allowing those needs to drive the legal organization at all levels of activity.

Answer 1

A. administrative management
B. ?Americans with Disabilities Act of 1990 (ADA)
C. ?bona fide occupational qualification
D. ?Civil Rights Act of 1964
E. ?coaching technique
F. ?controlling
G. document assembly software?
H. ?document management software
I. ?equal employment opportunity
J. ?extranet
K. ?facilities management
L. Fair Credit Reporting Act?
M. ?Family and Medical Leave Act of 1993 (FMLA) 
N. ?Gantt chart
O. ?human resources management
P. ?intranet
Q. ?leadership
R. ?management
S. ?management
T. ?marketing 
U. ?planning
V. ?policy
W. ?procedure
X. ?sexual harassment
Y. ?substantive task
Z. ?system
. ?total quality management