A committee of hospice nurses at a managed care organization is trying to determine what consumers want and need most. What is the best source of relevant information?
1. The hospice's human resources officer
2. Families of current and recent hospice patients
3. Hospice nurses from a wide sample of hospices
4. The managed care organization representatives who interact directly with patients
2
Explanation: 1. The human resources officer is involved in obtaining persons to provide care, but is not as central a consumer as are families and patients.
2. Since hospice care is directed toward patients and their families, and family most often survive the patient, they together constitute the best source of consumer data.
3. Nurses plan and provide care, but are not as central a consumer as are families and patients.
4. Representatives of managed care are involved in obtaining and planning care, but are not as central a consumer as are families and patients.
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