Charolette worked with the company’s ethics department. She knew it was not right to use company time for personal matters, however, she often chose to tackle her personal “to do list” while at work. This is a form of ______.
A. moral hypocrisy
B. motivated forgetting
C. moral motivation
D. cognitive dissonance
A. moral hypocrisy
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According to the skills model, performance outcomes are affected by ______.
A. followers’ career paths B. the leader’s experiences C. subordinate expectations D. research methods
The direct materials price variance is best measured and reported to appropriate management personnel at the time
A) purchased quantities exceed standard order size. B) quarterly financial statements are prepared. C) shipments are received and recorded as purchases. D) direct materials are issued to production areas.
Assume the salesperson for a janitorial service completes the sales presentation and asks for the order. The prospect says, "No, I'm not ready to buy now. Try me again later next month." Which of the following techniques for handling objections should the salesperson use?
A. Indirect denial B. Five-question sequence C. Direct denial D. Boomerang E. FAB sequence
After doing considerable shopping, Kai has just decided what brand and type of athletic shoes to buy and where he's going to buy them. In what stage of the consumer buying decision process is Kai?
A. Problem recognition B. Information search C. Evaluation of alternatives D. Purchase E. Postpurchase evaluation