What are the two major steps we should take to act on customer complaints? Describe these
What will be an ideal response?
Act on complaints by:
• Feeling the customers "pain"–empathize with their feelings, take their problems seriously, address their needs
• Do all you can to resolve the problem. Promptly replace or repair a faulty product, apologize for rude behavior, find answers to their questions. Do what the customer requests if at all possible.
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On April 1, 2016, Bennett Corporation purchased a new machine on a deferred payment basis. A down payment of $5,000 was made and 10 monthly installments of $14,000 each are to be made beginning on May 1, 2016. The cash equivalent price of the machine was $130,000. Bennett incurred and paid installation costs amounting to $6,000. The amount to be capitalized as the cost of the machine is
A) $130,000 B) $136,000 C) $145,000 D) $151,000
A ten-year bond has a face value of $10,000, a face interest rate of 11 percent, an unamortized bond premium of $400, and an effective interest rate of 10 percent. The bonds were issued on one of its semi-annual interest payment dates. The entry to record the bond interest expense on the first semi-annual interest payment date is : (assuming the effective interest method of amortization),
A) Bond Interest Expense 520 Unamortized Bond Premium 30Cash 550 B) Bond Interest Expense 520 Cash 520 C) Bond Interest Expense 550 Cash 550 D) Unamortized Bond Premium 520 Cash 520
Which of the following is true of damages under the CISG?
A. Damages for breach of contract by one party do not include loss of profit suffered by the other party as a consequence of the breach. B. The party claiming damages is under an obligation to mitigate losses. C. The foreseeability test cannot be applied in cases involving damage claim. D. The breaching party is not liable for any foreseeable damages.
How might an organization ensure that marketing objectives are compatible and aligned with top-level company objectives?
A. by involving marketing managers in setting company objectives B. by assessing how plans worked out at the end of the year C. by requiring the marketing department to set objectives D. by maintaining effective e-mail communication E. by requiring every individual to set personal objectives