Procedures may be standardized more effectively if phone interviewers are assisted by the use of

A) Email
B) CATI
C) IVR
D) All of the above


B) CATI

Criminal Justice

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The use of excessive force by police is a controversial and complex issue, and is a problem heavily concentrated in minority communities

a. True b. False Indicate whether the statement is true or false

Criminal Justice

DNA may degrade if it is not kept in a hot, wet environment

a. True b. False

Criminal Justice

Which of the following are true regarding felony crimes and reports? Select all that apply

a. They are offenses that typically result in one or more years of incarceration. b. They require the least-detailed narrative, since most of the details are completed in a fill-in-the-blanks form. c. They begin with an introduction that details who the officer is and how the officer ar-rived on scene. d. They include the elements of the offense.

Criminal Justice

Working in the context of prison management refers to keeping inmates secure

a. True b. False Indicate whether the statement is true or false

Criminal Justice