Members of his project group at work consistently comment on Ervin's excellent performance as team leader. Ervin begins to view himself as an effective leader and considers moving into a higher level management position. The process through which Ervin developed this sense of self at work is called:

In his speech about registering to vote, Dan explains the new legislation that allows voter

registration to coincide with drivers license renewal. He concludes the speech by stating that any person who is not registered should go by several locations that he has listed on the chalkboard and register in time for the next election. Finally, Dan reiterates, ?Everyone please register to vote; it?s your right and your duty as a citizen.? What aspect of effective conclusions has Dan used? A) A personal reference to his own experience B) A challenge to the audience C) An appeal to motivate the audience to respond D) An effective summary of main points in a speech

Rebecca is nervous and fidgets during her job interview with Calder. She is hired anyway, but Calder is surprised when he sees her at work on her first day and she is calm and collected. Calder may be guilty of the perceptual mistake of

A) ignoring information.
B) oversimplifying.
C) stereotyping.
D) imposing consistency.

You take your new boyfriend to see a movie and are annoyed by kids behind you who talk incessantly and kick the back of your seat. You respond by turning around occasionally and fidgeting in your seat. What type of conflict-management approach are you exhibiting?

A) collaboration B) competition C) accommodation D) avoidance E) withdrawal

As the text has indicated, successful communication is reliant upon effective, accurate use of

verbal and nonverbal communication. Define and discuss these two elements, being certain to include and define vocal and non-vocal aspects as well. What will be an ideal response?