This question contains two parts; be sure to answer both. First, identify and define the five sources of power. Second, imagine that the local branch of a national bank is located in your neighborhood, and you are the branch manager. You are having problems with the tellers who work the drive-through window; you are receiving complaints that they are very slow, and that they spend too much time talking to one another while long lines of cars build up. How might you wield each of the five types of power to solve the problem?
What will be an ideal response?
The five sources of power are:
Legitimate: power from a person's formal position within an organization
Reward: power from the ability to reward another person
Coercive: power from the ability to punish another person
Expert: power from one's specialized information or expertise
Referent: power from one's personal attraction
Students should then give an example of how the bank branch manager might wield each type of power to solve the problem of the slow drive-up tellers.
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What will be an ideal response?
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