Why should human services leaders improve their leadership skills?
a. Leadership skills are all the rage.
b. Leaders earn more money and have better jobs.
c. Leaders must be able to evolve with the changing needs of clients and employees.
d. Leaders must be able to diagnose and write prescriptions.
c. Leaders must be able to evolve with the changing needs of clients and employees.
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_____ are the two kinds of spans of control.
A. Tall and short B. Flat and broad C. Tall and hollow D. Hierarchy and nonhierarchy E. Narrow and wide
Julianna is paid $60,000 a year as a computer programmer. She gets paid regardless of how many hours she works. Julianna’s pay is considered ______.
A. benefits B. wages C. salary D. incentives
During the introductory stage of the product life cycle, promotion should emphasize
differentiation of the organization's product or service compared to those of competitors. Indicate whether the statement is true or false
When a dispute arises between two employees, one employee expresses reluctance to engage in mediation. To encourage the employee to engage in mediation, you should do all the following except:
a. Explain the benefits of mediation for improving the work relationship. b. Frame the request as an invitation. c. Explain your expectations regarding teamwork. d. Respond to the party's legitimate concerns about meeting with the other party.