Some key benefits of adopting quality improvement methods and principles are:

Question

a. empowering staff and providing an outlet for critical theory
b. viewing every problem as an opportunity to improve, and improving staff satisfaction
c. decreasing necessary expenses from lost business, and helping customers think you care about them
d. involving staff in how work is planned and done, and increasing the customer's perception that you care about them by designing processes that meet the provider's needs

Answer 1

B
Some key benefits of adopting quality improvement methods include viewing every problem as a possible opportunity for improvement, and involving staff in how work is designed and delivered (improves staff satisfaction). Some other benefits are: empowering staff to identify and implement improvements, resulting in increased patient outcomes; and increasing the customer's perception that you care by designing health care processes to meet customer needs (as opposed to meeting the provider's needs).