What should you do in the body of an adjustment letter?
A) Explain who specifically is to blame for the problem.
B) Explain how you are complying with the claim.
C) Promise the customer that the problem will never happen again.
D) Apologize profusely.
B
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Which of the following is a difference between off-price retailers and specialty shops?
a. Off-price retailers replenish inventory items that are sold, while specialty shops never replenish inventory items that are sold. b. Off-price retailers employ a hybrid retail operating model, while specialty shops employ a mass merchandising retail operating model. c. Off-price retailers focus on lean inventory management, while specialty shops are supported by an agile approach to inventory. d. Off-price retailers adopt a high-service approach, while specialty shops de-emphasize customer service and product selection.
The well-planned résumé will slightly understate the credentials of the applicant to avoid the risk of unethical embellishment
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The Hawthorne studies, which showed that there is a dynamic social system in the workplace, took place in the 1960s
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