During a group session, a patient expresses anger at the nurse. The nurse agrees with the patient verbally but sits with the arms and legs crossed. Which message is the nurse sending?
1. Tolerance
2. Empathy
3. Incongruence
4. Compassion
3. Incongruence
Explanation:
The nurse's nonverbal communication is incongruent with the verbal message because the nurse's closed body position conflicts with the open verbal statements. Because nonverbal cues help individuals judge the reliability of verbal messages, any incongruence between the nurse's verbal and nonverbal communication may confuse the patient. Tolerance, compassion, and empathy are positive messages that are typically expressed by using open body language.
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