The Federal Aviation Administration posts monthly percentage on-time arrival data for all the major airlines on its website. Some airlines are regularly on the top of the list, while others are frequently on the bottom of the list. What type of service gap does this list illustrate? What can airlines on the bottom of the list do to address this gap?
What will be an ideal response?
The list illustrates a delivery gap; the difference between the firm's service standards and the actual service it provides to customers. To reduce delivery gaps, firms can empower employees, allowing passenger handling staff greater latitude in making decisions regarding loading the plane, or allowing pilots to adjust routes and speed to meet arrival times. Technology can be used to predict frequent bottlenecks at various airports and adjust schedules to reflect realistic arrival times.
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Americans tend to be ______.
a. particularists b. relativists c. universalists d. dualists
Compare the assumptions of the production order quantity model to those of the basic EOQ model
What will be an ideal response?
Sela agrees to act on Thom's behalf, subject to Thom's control, and Thom trusts Sela to so act. They set out the terms in a written document, which they both sign. This is
a. an agency by agreement. b. an agency by estoppel. c. an agency by ratification. d. not the creation of an agency relationship.
MAN stands for ________
A) metropolitan area network B) middle access node C) mezza-and-nowidth D) manned action network