How is technology influencing our use of verbal messages?
What will be an ideal response?
• The pervasiveness of technology: 85 percent of teens ages 12–17 engage in some type of text-based electronic personal communication (text messaging, email, instant messaging, posting messages on social network sites) and consider it oral or spoken communication, rather than written.
• The characteristics of text massages: They convey relational rather than task information for relational maintenance; they are brief, which has led to "textspeak," an abbreviated form of written/oral communication; they are comprehensible by their users; and they include minimal punctuation, omitting most proper punctuation and capitalization, so that texters can "write" quickly.
• The benefits of text messages: They allow socially anxious people to connect with others and form "texting buddies," reducing feelings of loneliness; and they allow socially anxious people to be their "true selves."
• The drawbacks of text messages: They lead to social skills deficits of people who already are awkward in face-to-face communication; and they encourage inappropriate writing styles in situations outside of texting, like academic writing.
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