In understanding a speaker's message more effectively, you should
A) ask questions to clarify or to get details or examples if needed.
B) interrupt as soon as something is unclear.
C) listen for facts and dismiss opinions.
D) resist assuming that the speaker is a person of goodwill.
Answer: A
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Susan is the type of manager who confronts the problem directly. She expects her employees to be able to express their ideas and opinions with clarity and directness. What type of manager is Susan?
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______ should pair with all direct and indirect quotes to provide the answer to that “says who?” question.
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