If conflicts get out of hand, they can be devastating and tie up huge amounts of the organization’s energy. All of the following are potential consequences EXCEPT:

A) Morale is likely to remain status quo throughout the organization.
B) The normal pattern of cooperation is disrupted)
C) Those who are forced to concede in a conflict situation are not inclined to remain.
D) The organization may undergo a great loss of resources.


Ans: A

Social Work & Human Services

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Social Work & Human Services

The right to service means:

a. That involuntary patients have the right to be treated if they are deprived of liberty. b. That therapists have the right to treat patients in hospitals whether the patients want it or not. c. That human service workers must treat anyone who requests it. d. That an amendment has been made in the United States Constitution guaranteeing a right to service.

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According to the text, your most important guide when you are seeking a measurement tool is the ______

A. process objective for the treatment that is being delivered B. analysis of the behavior to be measured C. definition of the behavior to be measured D. criticism of the behavior to be measured

Social Work & Human Services

Which one of the following functional roles performed by human services workers is most closely related to working directly in the client's environment?

A) Coordinating services B) Community outreach C) Client advocacy D) Providing information

Social Work & Human Services