Discuss the barriers to effective listening by listing the fivebarriers and what the speaker and listener can do to overcome each barrier
What will be an ideal response?
1. Information overload
- Speaker: develop message that's clear & easy to understand. Use interesting supporting material; build in redundancy.
- Listener: concentrate harder on message; identify the most important parts of the message.
2. Personal concerns
- Speaker: use attention-holding strategies and "wake-up" messages.
- Listener: focus on the speaker's message rather than on your own self-talk.
3. Outside distractions
- Speaker: monitor physical arrangements; take action to eliminate distractions.
- Listener: aggressively attempt to control the listening environment.
4. Prejudice
- Speaker: use strong opening statements that focus on listeners' interests; be clear and specific; use detailed arguments and credible evidence.
- Listener: focus on the message, not on the messenger.
5. Differences between speech rate and thought rate
- Speaker: build in redundancy; be well organized; use clear transitions; make major ideas clear.
- Listener: mentally summarize the speaker's message while you listen
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