What is the role of the customer service personnel?
What will be an ideal response?
To assist a patient or responsible party with any problem they may have encountered, from a preadmission outpatient service to an account paid in full. Staff also need to be familiar with all aspects of insurance verification, claims submission, claims denial follow-up, statement "dunning," and collections.
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In diffuse axonal injury:
a. Axons are sheared within the myelin sheath b. There are usually specific focal lesions
Which of the following is a commonly found toxic material?
A. Morphine B. Ibuprofen C. Acetaminophen D. Benzoyl peroxide
Where should the condenser be located when using the ยด100 oil objective?
a. Lowest position b. Highest position c. Middle position d. Variable depending on amount of light desired
The husband of a terminally ill woman called 9-1-1 because he thinks his wife is about to die. The patient has a valid living will and an out-of-hospital DNR order. You should:
A) ask the husband why he called EMS if his wife is not to be resuscitated. B) assume that the husband has revoked the DNR order and begin treatment. C) contact medical control and request permission to provide emergency care. D) treat the husband and his wife with respect and provide emotional support.